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BOSTON . Never Will I Buy From Stub Hub Again. Called back for refund. The popular online ticket broker, StubHub, has come under fire for changing its refund policy during the coronavirus pandemic. You will enter your community username and new password and done! Horrible company. They said outta luck. They still charged me fully for a canceled ticket transaction. StubHub made me paid $600+ for 2 tickets of Australian Open Women's finals. DON'T BUY ON THEIR PLATFORM!!! More than 8K Coloradans to receive refund from StubHub - FOX31 Denver I called them within minutes to inform then that they made a mistake and their position was nothing they could do, no order cancellation, nothing. On Feb. 26, StubHub's general counsel was hailing the company's . "These consumers made a deal with StubHub," he said. i am not interested in a credit that expires so therefore am requesting my full refund. In 14 states, including California, Florida, New Jersey and New York, local laws forced StubHub and other resellers to provide cash refunds. Also, awfully bold of them to assume I would want to purchase through them again. 'You're stealing my money': StubHub leaves customers feeling screwed People have to make mistakes all the time and this was a mistake. I purchased tickets on their mobile app for a college basketball game. The ticketing firm, which was acquired by Viagogo for $4.05bn in 2020, announced this weekend that customers who purchased tickets for events in the US and Canada prior to March 25, 2020 and were defaulted to a 120-per-cent credit when their event was cancelled, now have the choice to keep their credit or default to a cash refund. As a secondary marketplace, refunds through the primary source would not affect your compensation if the event was cancelled. When the volume of cancellations accelerated a few weeks ago, we were the first in our industry to offer a coupon worth 120% of the ticket value. Now what? Site says venue will honor original ticket but when i click on view tickets nothing there! StubHub's policy change drew fire from the outset, as most other ticket resale platforms began offering credits to customers holding tickets to cancelled shows, but still allowed refunds for those who asked. StubHub Might Owe You a Refund For Canceled Events in 2020 - Lifehacker Announcements have been made but, a plan of action has not been put into play quite yet. All rights reserved. StubHub Class Action Settlement to Provide Credits For Tickets The settlements will mean a payout of close to $20 million in refunds to more than 75,000 consumers in the nine impacted states and District of Columbia, depending on how many consumers claim refunds. The refund will typically process within 5 to 8 business days. We're not refunding money at this point,'" Cormier said. Looking for a ticket refund? StubHub reaches agreement to repay Is Beyonces Tour Another Dynamic Ticket Price Mess? Most of us didn't leave yet! All Rights Reserved. Analytical cookies are used to understand how visitors interact with the website. Thats interesting right after covid first happened this was the email I got saying dont worry I would get a full refund. I couldn't get a refund even though I had bought the tickets months in advance and asked for a refund hours later. I believe this is UNFAIR PRACTICE on StubHubs end and that customers should been given a reasonable amount of time to cancel an order especially if it's for a large amount of money. Furthermore, If you have any questions, please do not hesitate to contact us. This is pure fraud. Stubhub does not accept returns. I have made a legitimate purchase recently which has cost me over $1075.00 AUS. F**ked up situation. They explained to us the person who registered the wristband could show up to the event and claim they lost it. I ordered the tickets less than an hour ago. The Stubhub Refunds by Email Another way you might reach the company is by sending them an email. Earlier this week, StubHub announced a change in its ticket policies during the COVID-19 pandemic and informed customers that cancelled events are now eligible to receive a voucher, rather than a refund. We also use third-party cookies that help us analyze and understand how you use this website. On Friday, news broke that the full-refund option would no longer be available for StubHub ticketholders. At NO stage did they advertise this game as a TBA or TBC date and time. Its my first and last time using this site. UNDER STATE LAW, IT IS ACTUALLY ILLEGAL TO FAIL TO HONOR ANY PROMISES MADE IN CONNECTION WITH THE RETURN POLICY OR TO MISREPRESENT IT. Thanks for stealing my money and for the lack of respect for customer experiences. As your event is postponed you are in limbo. My girlfriend's 30th bday gift is being ripped off! He was waiting for someone else to send them to him. We were so excited to go together and experience this momentous event! I listed tickets on Stub Hub for a Broadway show. COVID-19 Impacted Events Updates : StubHub If the tickets you receive are the wrong ones, please call StubHub at 1-866-788-2482. He reportedly paid $120 per ticket. So much for the 100% guarantee. The credits are valid through the end of 2022. The cookie is used to store the user consent for the cookies in the category "Other. Do NOT buy Canadiens tickets from here. Companies doing business in the state can have any policy they choose, but it must be disclosed and can't be altered after a transaction. Tickets havent even been issued yet soowhere is my $$, Kelly Kay (@nygatoralumni) March 31, 2020. Now I'm done with them. I should be given a refund! "You can't change the rules midstream," said Edgar Dworsky of Consumerworld.org. I wish I found this website earlier. Costco Gas Station Hours: Find the Best Time to Fuel Up, Online Retailers and Stores That Sell Authentic Louis Vuitton Products, ALDI Hours Opening Time to Closing Hours, Every Detail Here. I purchased a ticket in February for a concert for over $800. StubHub's no-refund policy leaves ticket holders fuming - WCPO The StubHub ticket refund class action lawsuit was filed by Matthew McMillan who says he purchased two tickets to a March 20, 2020 National Hockey League game between the Winnipeg Jets and the Minnesota Wild. You still ended up with my money, and I never received any value for that. I contacted StubHub who assured me that the disclosure was there as a part of my purchase and as a part of my listing. The latest breaking updates, delivered straight to your email inbox. I called customer service right away, but they denied a refund. Nobody will know until game day. Levi's Stadium Ticket Policies - San Francisco 49ers We lost the concert for that. If you want a refund, you have 30 days to request it starting from the announcement of the new show date. 01-30-2021 01:41 PM. By clicking Accept, you consent to the use of ALL the cookies. While many event ticket operators both in primary and secondary segments offered consumers the option for taking marketplace credit in lieu of refunds for events that were cancelled, StubHub went a step beyond and eliminated the cash refund option entirely unless required by law. Certainly they can see that my ticket barcode was not scanned somehow. StubHub Issues Response To Voucher Policy Frustration - TicketNews Ticketmaster Quietly Changes Its Refund Policy (TL;DR: You're Screwed) StubHub is offering some customers cash refunds for tickets to events that were canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the dismay of . anyone have any advise on how to deal with this? My understanding is that actually money paid to a business cannot "expire", even if it is in a credit. Fans with paid individual game tickets purchased prior to May 25, 2021 via mets.com or 718-507-TIXX for any impacted games originally scheduled from June 11 through the end of June will: Retain their original ticketed location if seats are within a designated Vaccinated Section and ticket holders can provide proof of vaccination upon entry into . I bought tickets to a stadium show in San Francisco for Def Leppard and Motley Crue originally for July 19, 2020, then changed due to COVID to Sept 10 and then again to Sept 7. Tap Sell on the ticket group and set the number of tickets that you want to sell and how they're split. I bought tickets as a gift and they can't attend now I'm trying to sell way above the "ticket price" bc of the service fees. The FanProtect Guarantee is StubHub return policy. StubHub Refund Class Action Lawsuit - Gibbs Law Group That's why they have a return policy. Despite the unprecedented circumstances that led to mass cancellations of events last year, StubHub had a responsibility to abide by the terms of its own guarantee policy, said Maryland Attorney General Brian Frosh in a statement. How come they can't control that?!! We were not the only ones. Needless to say, I initiated a dispute over StubHub's transaction. I am traveling today from Mexico to Madridfor what? Terrible service as solution they've suggested me to sell them again, so fraud other people! I did receive an email through stub hub that said my tickets were transferred to the buyer only for COVID to hit and it became a mobile transfer. We are changing the way you register and sign-in to the StubHub Community. We want to ensure we're giving you appropriate expectations that we know we can meet and that is why the refund process takes 30 days from the date the request was submitted. Are we able to get refunds for Coachella tickets since they are now cancelling the April 2021 dates? At the event, tickets were discovered to be invalid. Two days later I received an email from StubHub stating that the tickets that I had erroneously bought were not even available but that they had been switched to better ones at no charge. PDF COUNTY OF DENVER, COLORADO Denver, CO 80203 WEISER, ATTORNEY GENERAL Since the artist we wanted to see wasn't showing up, we left as we were instructed that we would get a refund as he was the artist we were there to see. Managing your orders 43. This doesn't make any sense and I transferred these tickets way early on before COVID. I have been attempting to contact you several times regarding ticket order #553613638. . Dworsky says he hopes she'll intervene. >> I FINALLY GOT A SUPERVISOR ON THE LINE AND HE SAID NO, WE ARE NOT REFUNDING MONEY AT THIS POINT. Hotels Using NFTs to Create a StubHub for Lodging Reservations - WSJ. Tap Tickets in the navigation bar at the bottom. As soon as circumstances allowed, StubHub achieved its goal of providing impacted customers the choice to keep the 120% credit they were issued when their event was canceled or receive a cash refund. If the event was cancelled, you will have received an email from our events team along with a credit on your StubHub account. This company is a scam and I would have told my mom to buy the tickets from Ticketmaster, but she didn't see them on there. 2023, Hearst Television Inc. on behalf of WCVB-TV. So you don't think it's possible the original buyer got refunded and we just don't know about it?

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