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How to Cancel Wisecars Car Rental Comparison Subscription on Android Device: Open your Google Play Store app. You can also extend the free cancellation time frame by purchasing our Cancellation Protection. When picking up the car, every driver must present their licence. He explained to me patiently and clearly. With certain Car Rental Companies, amending the drivers name or the pick-up location may require cancelling and rebooking the rental. Wisecars can email you a copy of your reservation voucher (in PDF or HTML format) after that as well. Access to and use of these images is restricted by terms and conditions of a separate license agreement. Complaints related to the car rental companies' responsibilities should be addressed directly to the car rental companies. If you have bought the Wisecars Cancellation Protection and/or the Wisecars Protection Package you can cancel up to 2 hours before the pick-up time and receive a full refund minus the amount paid for the products. Wisecars does not own any physical locations or offices. In the case where we have no alternative provider, you will be notified, the booking will be cancelled, and the advance payment returned. If not, you will need to purchase the cover at the car rental company counter. There are too much additional insurances taxes etc. Please note, Terms and Conditions vary per Car Rental Company but these will be clearly communicated during the booking process. If the car rental company gives you a smaller car due to lack of availability, you are entitled for a refund.Unfortunately, it is hard to comment on this situation as I could not find your booking. If you have bought the Wisecars Cancellation Protection and/or the Wisecars Protection Package you can cancel with a refund until 2 hours before the pick-up time and receive a refund minus the amount paid for . All rights reserved. Wisecars customer support is available 24/7. This includes any event that is beyond the reasonable control of the party in question such as acts of God, riot, war, malicious acts of damage, fires, or natural disasters such as extreme weather conditions or electricity supply failure. The Wisecars voucher must be presented to the Car Rental Company when picking up your rental vehicle. Deductible Protection also covers damages that are usually excluded from Collision Damage Waiver which is offered by the Car Rental Companies. No refunds will be given if a Car Rental Company refuses to supply a car because of undisclosed endorsements or because you cannot provide a driving licence, its counterpart, or the required information about endorsements. Please read carefully the terms of the Car Rental Agreement before signing it. I had rented cars for myself and others through Wisecars many times. The Wisecars voucher must be presented to the Car Rental Company when picking up your rental vehicle. You have a guaranteed booking with us and with one of our trusted premium suppliers. We may change these Terms of Service from time to time and you are advised to check the website to consider any changes to these Terms of Service which apply to you. The main issue with that is that the price of the fuel they provide at the counter is hugely inflated and you will pay more for fuel at the counter than you would at the pumps. Wisecars can not be held responsible for bank fees or smaller refunds due to currency conversion. Depending on the Car Rental Company, you can cancel your booking up to 48 or 24 hours before the starting date of your rental period. We will let you know whether an additional fee will apply when you confirm your pick-up and drop-off time in your booking request. Car Rental Company coverages usually do not cover damages to the tires, car glass and undercarriage, neither costs for the loss of car keys. If you fail to act accordingly, the Car Rental Company may charge you for damages incurred to it as a result. Powered by, https://www.wisecars.com/en-gb/faq#contactSection. Business Profile Wisecars Auto Renting and Leasing Contact Information 5214F Diamond Heights Blvd #351 San Francisco, CA 94131 Visit Website (646) 813-0129 Customer Complaints 76 complaints. We will pass along the kind words to Maryna.Have a nice day!Kind regards,Rachel from Wisecars. If you return your car later than agreed, the car rental company will likely charge you a late return penalty fee. Yes. In the event of a breakdown or an accident, you must contact the Car Rental Company immediately for instructions and assistance. To claim a refund, you will need to provide: Damage claim investigation process takes up to 28 calendar days. This includes any event that is beyond the reasonable control of the party in question such as acts of God, riot, war, malicious acts of damage, fires, or natural disasters such as extreme weather conditions or electricity supply failure. Please verify whether you have any transferable car rental insurance that you can prove with related documentation. Excess Protection also covers damages that are usually excluded from Collision Damage Waiver which is offered by the Car Rental Companies. If you do not agree with any part of them, you must not proceed with your booking. The use of our website signifies your acceptance of these Terms of Service. you can cancel your booking up to 2 hours before your pick-up time with a refund excluding the value of the Wisecars Protection Package; you are entitled to an exemption from deductible fees in case of car theft or damage to the rental car; your deductible is covered up to USD 250 in case of an accident, damage to tires or glass, or loss of keys. Please note that all additional drivers must also show a valid driving licence at pick-up. You will be given the car with a full tank of fuel and asked to return it with a full tank of fuel. In most locations, the minimum renting age is 21 years. 49 reviews. If you're 65 or older, you may have to pay a senior driver fee. This option is available in most countries, however, always check the fuel policy of the Car Rental Company. Wisecars employs limited use of cookies for your safety and does not store any personal data. Great service! In the majority of cases, our rentals include the following: Collision Damage Waiver (CDW), Theft Protection (TP), local taxes and location fees, airport surcharges, road fees and unlimited kilometers. Car Rental Company coverages usually do not cover damages to the tires, car glass and undercarriage, neither costs for the loss of car keys. No refunds will be given if a Car Rental Company refuses to supply a car because of undisclosed endorsements or because you cannot provide a driving licence, its counterpart, or the required information about endorsements. Information about insurance will be stated in the cars terms and conditions that are made available to you on Wisecarss website while booking the vehicle. Companies can ask for reviews via automatic invitations. I made an error making a reservation and Aidana was extremely helpful taking care of my mistake and finishing the reservation for me.Very pleasant over the phone as well. All persons driving the vehicle must be in possession of their driving license at all times. With certain Car Rental Companies, amending the drivers name or the pick-up location may require cancelling and rebooking the rental. Every panel was scratched or damaged and that was better than the first car they offered me.It had previously been in an accident visible from the door denting.Fox rental Staff in Orlando office were unfriendly and said wise cars insurance was a waste of time and I ended up paying hundreds of pounds more in insurance to get full cover. In such circumstances, we will cancel your booking with no liability whatsoever. Wisecars never discloses personal information about its customers to third parties without prior consent, except if legally obligated to or in case of an emergency. 2023 Wisecars. 2023 Wisecars. It is a huge scam. Wisecars will process your cancellation refunds in 7 days. If you're in the 21 to 25 age range, you will likely have to pay a young driver fee. Surely it's illegal in USA to drive with no insurance. Wisecars allows customers to manage all their bookings conveniently in the self-service environment under Wisecars English (CA) arrow_drop_down Deutsch English (CA) English (GB) English (US) Espaol (ES) Espaol (MX) Franais Italiano Nederlands Polski Portugus (BR) Portugus (PT) p Make a booking add_circle_outline USD arrow . If you are involved in an accident, the local police and the Car Rental Company must be contacted. There might be differences based on offers. Complaints related to the car rental companies' responsibilities should be addressed directly to the car rental companies. We continually control the activity on and usage of our website and any abnormal activity on our site deemed as suspicious will result in access being denied. When collecting your rental car, it will have a certain amount of fuel in the tank, which will be marked on your rental agreement, and you will have to return the car with the same amount of fuel as you collected it with. If you discover any discrepancies in the summary of the Car Rental Transaction contained in the voucher, please inform us of this as soon as possible. Excess Protection covers up to USD 1000 of your excess. Wisecars Car Rental Deals | Skyscanner When you return your car, the car rental company will check it, and charge you for any damages. To claim one of our Excess Protection products, you will need: Only when all the above mentioned documents are presented and severe negligence is excluded, a refund will be processed. By using our website, you are declaring that you accept and understand all aspects of our Terms of Service and the Privacy Policy of our website. If you require additional drivers, please include them in your booking request. Re: Wisecars car rentals. In case of an airport pick-up, it will state whether or not the supplier has a desk in the terminal. 21 helpful votes. You will see the full list of inclusions available for your rental on Wisecars website when booking the car and you can also find it on your rental documentation. your rental cars pick-up and drop-off documents that clearly show the damages subject to the charge by the car rental company; proof of repair costs from the car rental company; evidence of payments deducted from your payment card by the car rental company; an accident report form from the car rental company; you fail to turn up at the agreed time and date, and/or fail to provide all the necessary documentation; you fail to provide a credit card or any other required documents in the name of the main driver with enough available funds on it to satisfy the security deposit requirements. If you cannot take them with you when you go to pick up the car, you need to take them back to the counter later on and add them as additional drivers. Please note that all additional drivers must also show a valid driving licence at pick-up. Claims will be reviewed and a decision will be made within 28 calendar days from the date the claims were received. There might be differences based on offers. Wisecars Reviews | Read Customer Service Reviews of www.wisecars.com People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. No way has this company got 4.5stars. wish to cancel your booking but do not tell us until your rental is due to start; fail to pick up the car at the arranged date and time; fail to provide the documentation that is required to pick up the car; fail to provide a credit card in the main driver's name with enough funds to cover the deposit. You will receive a full refund if you request the cancellation 48 hours before the pick-up time. Contact Wisecars 5214f Diamond Heights Boulevard, San Francisco, CA, 94131, United States Advertiser Disclosure: If you click on one of our links, we may receive a compensation. My issue has been resolved. You can also find this information in the pick-up and drop-off details. The policy relating to the age of the renter and any additional drivers and the minimum driving experience they hold is determined by the Car Rental Companies at their sole discretion, and according to the legal restrictions applicable in the relevant country. In the event the car is dropped off unreasonably dirty, as determined solely by the Car Rental Company, the Car Rental Company may charge you for special cleaning fees. ago Wisecars is a car rental broker staffed by people who have worked in the online car rental industry for over 20 years. So far I have found the experience of renting a car on this site to be very easy. In peak periods this may not be achievable. DeductibleProtection covers up to EUR 1000 of your deductible. If additional information is required, the process may be extended for another 28 calendar days. Should you decide to purchase coverage directly from the Car Rental Company, we recommend that you check before or upon picking up the car what are the exclusions to the coverage included in the Car Rental Transaction. %title% %offer% Tbb. In that case, please contact your bank for additional details. I will give you a five star rating. The deals that we offer are inclusive of any fees and taxes, however, some of them don't include any insurance.In this case, you can choose another package which already includes insurance (but is more expensive) or provide proof of your own coverage at the pick-up.Regards,Rachel from Wisecars. Wisecars car rentals - Bargain Travel Forum - Tripadvisor You can also find this information on the confirmation voucher. By using our website, we assume you agree to our, Your rental agreement may require you to have, https://www.wisecars.com/en-us/faq#contactSection. Wisecars never discloses personal information about its customers to third parties without prior consent, except if legally obligated to or in case of an emergency. If no further information is required, your claim will be sent to our refunds department and the refund will be made within 28 calendar days. 2023 Wisecars. Wisecars has a consumer rating of 2.26 stars from 46 reviews indicating that most customers are generally dissatisfied with their purchases. Wisecars does not own or operate any Car Rental Companies. Wisecars employs limited use of cookies for your safety and does not store any personal data. We offer a price comparison of major and independent car rental suppliers around the world! Some Cookies are strictly necessary for the website to function correctly and others are there to improve our websites efficiency and the user experience. What's Wisecars' cancellation policy? They also work with sub-par rental companies that will not guarantee the vehicle even if you pre-pay it in full. In such a case, unless the rental has been cancelled in advance, the customer will not be entitled to a refund. Wisecars is an independent travel broker who does not represent any particular car rental company. In all these cases, you will receive no refund of the money you have paid. Wisecars is an online vehicle rental broker. Email: cancellations@wisefandi.com Fax: Wisecars, just like any other car rental broker or supplier, cannot guarantee the specific make or model of the car that you will receive at the rental counter. They may be needed if you wish to make a claim. If additional information is required, the process may be extended for another 28 calendar days. See the full list of exclusions under section Deductible Protection Products will not cover. It goes against our guidelines to offer incentives for reviews. Do not cancel your booking with the Car Rental Company directly as additional fees may apply. Some car rental companies may also require an International Driving Permit if you're renting outside your country of residence. Wisecars falsely advertised vehicles for rental on their website. Alternatively, just sign in or register using your Google or Facebook account. Wisecars does not take responsibility for partners response times. After checking your reservation, I can see that you chose the ''basic'' package, which does not include insurance. If you have bought the Wisecars Cancellation Protection and/or the Wisecars Protection Package you can cancel with a refund until 2 hours before the pick-up time and receive a refund minus the amount paid for the products. If you have bought the Wisecars Cancellation Protection and/or the Wisecars Protection Package you can cancel with a refund until 2 hours before the pick-up time and receive a refund minus the amount paid for . The automotive images contained herein are owned by izmo, Inc. and are protected under United States and international copyright law. We at Wisecars put together a list of the most important information travelers often miss. Wisecars believes in protecting your privacy. You may need an international driving permit (IDP) to drive in some countries. With Wisecars Cancellation Protection, the cancellation time frame will be extended to 2 hours before your pick-up time. Trustindex ltal hitelestve. charges that are not related to damage repairs, such as any administration fee; costs for the repairs that are not approved by the Car Rental Company; cleaning charges or costs for damage to the cars interior (unless caused by a collision); costs for the damage to / loss of child seats, GPS devices or other extra equipment; car theft if the keys are left in the vehicle or if due care and attention is not taken. Please note, it is your responsibility to provide all the above-mentioned documents. If that's not possible, you should send the pictures of the damaged car to Fox at the end of the rental to claim compensation.Please note that the Excess Protection Wisecars offers is not full coverage or mandatory insurance. Different car rental companies have different requirements, so please make sure you check the suppliers terms and conditions prior to collection. In case of technical problems with the vehicle, you must inform the Car Rental Company immediately. The Car Rental Transaction is subject to the terms of the Car Rental Agreement executed between you and the Car Rental Company at the time of the pick-up of the car. Tap on Wisecars Car Rental Comparison (subscription you wish to cancel) Click "Cancel Subscription". With Wisecars Cancellation Protection, the cancellation time frame will be extended to 2 hours before your pick-up time. They will do this by keeping some or all of your deposit, and, if necessary, by charging your credit card. In Istanbul at 9am, when I was supposed to pick up my car in 2 hours, I was able to call customer service and spoke to Margaux, who immediately spoke to Sixt on my behalf, then called me back to make sure I didn't get marked as a no-show. Please note, if an accident is caused by your negligence or in any other circumstances in which the insurance coverage of the insurer is excluded, you shall be responsible for all the damages incurred to the Car Rental Company. 2023 Wisecars. My trip to NZ had to be cancelled due to the cyclone that hit the area. To improve our service and website, we may use small data files known as Cookies. Super easy to find the right car and booking and paying was unbelievably easy.As we are not from the USA we would have liked much more info in plain speak around insurance as this is something that we are still unsure about until we get to speak with the agent on pick up. Your voucher is normally issued 48 hours before the pick-up time. We continually control the activity on and usage of our website and any abnormal activity on our site deemed as suspicious will result in access being denied. All related documentation must be kept if an insurance claim is submitted. Both policies will be either: The type of cover that your rental car will have will depend on the car rental company and your pick-up location. Terms of Service - Wisecars We use dedicated people and clever technology to safeguard our platform. If you do not reply within 15 calendar days to any of Wisecars emails, the case will automatically be closed without any resolution and/or compensation. In most locations, the minimum renting age is 21 years. You must verify in advance that your age meets the renters age determined in the Car Rental Companys policy. Please note, making a new booking may result in the change of the Car Rental Company. It might take your bank extra time to settle the amount. All rights reserved. Wisecars will not refund any vehicle repairs unless the customer has bought excess protection and is eligible for a refund based on the related terms. If you do not agree with any part of them, you must not proceed with your booking. Wisecars falsely advertised vehicles for rental on their website. Any unauthorised use, reproduction, distribution, recording or modification of these images is strictly prohibited. Minimum age requirements on larger cars may also be higher at some locations. Failure to comply with the correct procedure will result in your protection coverage becoming invalid. You can also extend the free cancellation time frame by purchasing our Cancellation Protection. @ Vicpak. Please note, the Car Rental Company is not obligated to wait for your arrival, and if you fail to arrive at the pick-up station at the time indicated in the voucher, it may constitute a No-Show on your part. Wisecars is not liable for services or bookings not fulfilled due to force majeure. Cancellation Protection can be purchased only at the time of booking and is not refundable. It said and I'll recap ,"NOTHING more to pay ". Some Car Rental Companies in some rental countries may also require an International Driving Permit. User access to all or part of this website may be terminated or suspended at any time, without notice and for any reason. Amendments can only be made up to 48 hours before the pick-up time. In the event of a breakdown or an accident, you must contact the Car Rental Company immediately for instructions and assistance. For a confirmed booking, if the local provider is unable to perform its obligations in providing the vehicle due to insolvency, we will do our best to redirect your booking to another Car Rental Company. Hello!Thank you for sharing your experience with us.We're really happy to hear we could resolve your issue, we're here for you at any time!Have a nice day.Kind regards,Rachel from Wisecars. With Wisecars Cancellation Protection, the cancellation time frame will be extended to 2 hours before your pick-up time. If you have bought the Wisecars Cancellation Protection and/or the Wisecars Protection Package you can cancel with a refund until 2 hours before the pick-up time and receive a refund minus the amount paid for . Some car rental companies offer the Meet and Greet service at airports (meaning they do not have a counter at the airport and will deliver the car to the airport for the customer).

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