studentuniverse refund policy

We do not accept any liability or costs incurred that may result from these changes, other than in accordance with the Package Travel Regulations. You also can't split it between multiple flights. Final payment is due 60 days prior to the tour start date. Masks are now mandatory in airports, train stations and other ports of travel. Am I eligible to purchase a ticket? If you need information regarding visa and other travel document requirements for your trip please let us know. Typically, airline policy requires that you use credit for the same destination, but in some cases you may be able to change it. last updated: June 29, 2021. If we have arranged a package for you and you are prevented from taking your travel arrangements you may make a request to transfer those arrangements to another individual. The merchant should process the refund through the same technology used to make the original sale. Travel & Covid-19: Everything you need to know. Please know that we understand and empathize with your frustration over this situation. If we are unable to do so, any dispute arising out of or relating to this Agreement (including the interpretation, validity, breach, performance, or negotiation thereof) or your relationship with StudentUniverse (a Dispute) shall be resolved by final and binding arbitration governed by the Federal Arbitration Act, 9 U.S.C. Travel documents may be subject to certain conditions and restrictions including being non-refundable, non-date-changeable and subject to cancellation and amendment fees. If you would like us to petition to the airline for a special request, we will advocate on your behalf. By agreeing to these Terms, you expressly acknowledge your acceptance of these conditions (i.e. Generally speaking, its better to book sooner rather than later if you know you need to be somewhere. To view and book these flights you must be logged in and a confirmed member of StudentUniverse. When youre ready to use your travel credit, first read the credit details found in My Wallet and then give us a call so we can book your flight. The request process may take up to 4-6 weeks due to the overwhelming volume of requests airlines are receiving. AMAZON, AMAZON.COM, AMAZON PRIME and the AMAZON PRIME logo are trademarks of Amazon.com, Inc. or its affiliates. You will need to input your traveling companions' details before entering your credit card information. And ICYMI, you dont have to be a student to book on StudentUniverse! You authorise us to charge all amounts payable by you in relation to the services provided to the card designated by you. A change to your student status will not impact your travel credit. This means different things depending on the airline, but for most major airlines at this point it means we can cancel your current flight and provide a future travel credit equal to the remaining value of your ticket. Frequently Asked Questions | StudentUniverse FAQ StudentUniverse is not responsible for the loss of value of your ticket nor any decision by an airline to not provide you with a seat on a later flight. Eligibility, Joining, and Website Information. StudentUniverse has negotiated with more than 220 airlines from Air Canada to WestJet to American Airlines and more. These hotels will be clearly marked and confirmation of the discount possibility will be included in the booking confirmation email. Any request for changes to be made must be in writing from the leadnamed traveller who made the booking. Your travel credit is associated with your original booking. you will be asked to show the childs full unabridged birth certificate. Most of our deals are available to be purchased online. We know, its very confusing! We advise you also to print the on screen confirmation. Travel Clinics, operated by Masta Limited, provide comprehensive travel health advice and same day vaccination and anti-malarial services. Upon confirmation, any arbitral award may be enforced in any court of competent jurisdiction. The data will be collected when you check-in (either online or at the airport) or, in some circumstances, will be required when you make your booking. Additionally, a small number of itineraries do need to be booked via an agent. If the credit card information is passed through to the travel services provider and you seek to charge back your payment from the provider, you agree to indemnify StudentUniverse against this chargeback from the provider, including without limitation any air debit memos charged to StudentUniverse. To verify your current enrollment status we may need to contact your university or college. If you already flew the outbound portion of the flight, the credit will be for about half, or the amount of the return portion of the flight. Ticket holders must have current student or academic/teaching staff identification and/or proof of age with them when travelling. StudentUniverse empowers young adults to experience the world with discount travel. In certain circumstances we or a travel service provider may be required to cancel your travel arrangements (for example, if the minimum number of travellers required for a tour or excursion is not reached or for reasons of force majeure, pandemic or epidemic illness or if you fail to pay the final balance by the due date). You must not make any booking unless you understand and agree with these Booking Conditions. Please be aware that overseas safety and hygiene standards are often lower than in the UK. If you are booking a flight for someone else, you need to sign up with the travelers information as the airline ticket will be issued in the name of that person. Terms of Use | StudentUniverse Are the prices I see on your site in U.S. At this time, many (although not all) airlines have issued a waiver for a free change for any travel in March or April. Studentuniverse Refund Policy Coupon Code : r/DiscountSuave Most airlines have issued one free change and you may be eligible to cancel for future credit. We are obliged to maintain a high standard of service to you by ABTAs Code of Conduct. Which I did and I saw 38 kg at first, then at the last minute 0 bag allowance. Our agents cannot enter these codes once an order has been placed online. www.cdc.gov. It is important that you ensure that you have valid passports, visas and re-entry permits which meet the requirements of immigration and other government authorities (including, in certain cases, visas for transit points). All departure and arrival times on your flight ticket are provided by the airline and are estimates only. If your query is not urgent, please expect a delay in receiving a response. 5 months later I am still trying to get my $900 back from this scam. Most airline tickets do allow changes for a fee, plus any difference in fare. Coronavirus FAQ | StudentUniverse We will rely on the authority of the person making the booking to act on behalf of any other traveller on the booking and that person will bind all such travellers to these Booking Conditions. Any amounts you receive from travel service providers or travel insurance will be deducted from any sum paid to you as compensation by us. If you want to cancel or change your flight and you know and agree to your airline's policy, you can do so yourself by going to the "My Trips" page and following the prompts. It is because by booking tickets from the StudentUniverse, you give the platform a right or consent to verify your current enrollment status. Please read these Booking Conditions carefully. You must read all applicable travel service provider terms and conditions carefully because in every case they will apply to the provision of your travel services. Please check your airline's policy to see if you might be eligible for a refund. All such means will be deemed sufficient to bind the parties to the terms and conditions of this Agreement. Sometimes airlines provide us with fares we cannot display online, even to our members. Please note that some airlines may refuse such requests and treat the transfer as a cancellation and rebooking. This is very common, just make sure you have the card holder's permission! For all online air bookings, full payment is required at the time of purchase. In addition, and without limitation, StudentUniverse is not responsible for, and need not make any reimbursement or refund for, any injury, loss, death, inconvenience, delay, or damage to person or property in connection with the provision of any goods or services if resulting from acts of God, force majeure, illness, disease, pandemic, quarantine, acts of war or civil unrest, insurrection or revolt, embargoes, blockades, boycotts, animals, strikes or other labor activities, criminal or terrorist activities of any kind, overbooking or downgrading of accommodations, weather conditions, sanitary conditions, lack of medical care, mechanical or other failure of airplanes or other means of transportation, any failure of any transportation mechanism to arrive or depart on time, or any other matter not within StudentUniverses direct control. Check airline policy for official rules and know that you can always ask the airlines for a request to change the route. The Student Union charges for various services including, but not limited to, audio-visual equipment rental, facility rental, technical assistance, and graphic design and related printed/copying. To the extent of any inconsistency between a travel service providers terms and conditions and the terms and conditions set out herein, the travel service providers terms and conditions shall prevail, save to the extent that any provision in the travel service providers terms and conditions is deemed to be invalid or unenforceable. You can still book with StudentUniverse. If this is not the case, you must let us know. The booking confirmation email or reference number must be given to the accommodation provider at check-in. Studentuniverse Reviews | Read Customer Service Reviews of This table is for informational purposes only. Refund Policy | Student Union - University of Tennessee We offer more than just airfare for students; we offer fares for Youth (ages 16-25), Faculty and airfare for everyone else. All refunds will be delayed until the situation stabilises. I called StudentUniverse to get a refund on my flight, and I repeatedly told the woman on the phone to cancel my flight under my name and not my friend's. I even confirmed with my birthdate, but she just said "yeah, yeah, yeah whatever" the entire time, and it turned out at the end that she didn't cancel my flight, but my friend's instead, and . Coronavirus FAQ | StudentUniverse Canada Failure to have documentation may result in denied boarding or denied entry and you will lose the full value of your ticket(s). We recommend that you contact the airline or visit the airlines website to confirm your scheduled departure time 24 hours prior to your flight. are beginning to reopen to travelers who have been vaccinated. In the rare situation where you have already been told that the airline has agreed to a refund, please note that it will be delayed. accommodation (c) vehicle rental or (d) other tourist services To confirm your travel arrangements you may be required to pay a deposit per person. Additional fees for baggage may apply. By purchasing a ticket from us, you give StudentUniverse explicit consent to contact your school to verify your current enrollment status. If you have registered before, please check your registration is valid and has not lapsed. Change rules and fees can vary tremendously. No, please dont! Travel guidelines are continuously changing as the situation continues to evolve, but we're keeping an updated list of where you can travel, and what guidelines or restrictions are in place, on our blog. You can view any fees associated with canceling your ticket under the My Trips section of your account. To find out if there is a fare difference . We are happy to advocate for a refund if your flight was cancelled, however, we are bound by the airline's policy. It is your responsibility to ensure you have valid travel insurance that covers and is appropriate for your needs. The credit is a one-time use, not like a gift card where you can use it for several transactions or items. For your protection, we recommend that you purchase trip cancellation and travel accident protection. Standards and ratings may vary between countries, as well as between providers. The short answer is no. Please see our Contact Us page for info specific to COVID-19 / Coronavirus. Many times the airline shown on your ticket is not the airline you actually booked your ticket with (i.e. StudentUniverse enables the instant booking and payment (full or 10% deposit) of travel accommodation through our website (/hotels) and those of our affiliate sites. We may correct any pricing errors on our website at any time. You are solely responsible for any such fees as well. Visit the Travel Clinic website or speak to your travel consultant to make an appointment. Individual services and tour organiser packages. However, sometimes the deal may not be available for all dates or to/from all airports. For any fare we advertise, we first check to make sure there are some available seats. To make a booking, click "Buy Now" and follow the prompts that appear on-screen. After placing an order, you will receive an email from us with a StudentUniverse invoice number acknowledging that we have received your order. StudentUniverse: Cheap Student Flights These include: In these instances, you would need to contact us for help completing your booking. We offer exclusive student flight discounts that cant be found anywhere else and offer steeper flight and travel deals when we know students want to travel. They may change due to air traffic control restrictions, weather conditions or operational requirements. Fulfillment of a request cannot be guaranteed. On occasion, refunds of payments for these services are justified, pertaining to non-use, equipment failure, or related reason. Any provision (or part of any provision) of these terms and conditions which is invalid in any jurisdiction is invalid in that jurisdiction to that extent, without invalidating or affecting the remaining provisions (or part provision) of this agreement or the validity of that provision in any other jurisdiction. We cannot issue a refund for you if the airline policy does not allow it.

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