viagogo cancelled concert refund

Melissa Taylor was one of many looking forward to this year's Wireless festival in London's Finsbury Park who is now seeking a refund from Viagogo after it was cancelled. One customer, Melissa Taylor, paid more than 270 for two tickets to the Wireless festival, an event that the organiser, Festival Republic, says has been cancelled. Copyright (c) 2006-2023, viagogo AG. You must contact the If your event has been postponed, you do not need to return your ticket. Festival Republic, the organisers of Wireless, Reading and Leeds festivals, told Which? viagogo AG is registered in Switzerland, Company No. The revised version of this Agreement is automatically effective after it is initially posted on the Site. The difference between 'cancelled' and 'postponed' events is . 3.2 Other Information. StubHub is offering some customers cash refunds for tickets to events that were canceled during the pandemic, creating an exception to a no-refunds policy it adopted in . Viagogo-cancelled event and refunds MoneySavingExpert Forum I have lots of interesting documentation. 2.15 viagogo Guarantee. An investigation has commenced regarding Honda CR-V(MY 2019-2021),Civic(MY 2019-2021)andAccord(MY 2018-2021)vehicles that are prone to engine oil contamination. They are suggesting that I relist those potentially fraudulent tickets, which does not guarantee that I would ever receive a refund. The tickets were bought by me as a present for my mother and parents-in-law. Should you experience problems with your tickets on the day of the event you must contact viagogo within 5 working days of the incident to report the issue. your claim status, claim form or questions about when payments are Sellers have forty-eight (48) hours from the time of sale of the tickets to Report a Problem if they are unable to deliver the exact tickets listed for sale. viagogo provides a service that allows members who want to buy tickets ("Buyers") to find members who want to sell tickets ("Sellers"). Best regards, Viagogo team. Are you still awaiting a refund for a ticket to an event that was canceled due to the pandemic? Viagogo states that in this case, customers' tickets will remain valid for the new date and refunds will not be offered. viagogo Reviews | Read Customer Service Reviews of www.viagogo.it Once the Seller lists tickets for sale, the Buyer purchases these tickets, and the Seller has confirmed the sale, the Seller is responsible for completing the transaction with the exact tickets the Seller has listed. The Viagogo ticket refund class action lawsuit was filed by Lauren Shiflett, who says she bought two Tool concert tickets through viagogo.com, under the belief that the company would honor its "Viagogo Guarantee" and give her a refund if the event was canceled. 3. At no time do We provide the Buyer's payment information to the Seller. Viagogo told us: 'Our customer service teams are working hard to confirm the status of all events and contact customers to inform them of any changes. Instead, it sat on your $2,031. Shiflett says she bought two Tool concert tickets through viagogo.com, under the belief that the company would honor its Viagogo Guarantee and give her a refund if the event was canceled. Once We obtain an authorisation from the Buyer, We notify the Seller of the sale via email and/or telephone, and We confirm to the Seller that the Buyer is willing to pay the listed price, booking fees, delivery fees, and taxes on our fees. 2.3 Username and Password. Hundreds of summer events have fallen victim to the coronavirus outbreak, with organisers offering to give fans their money back if they do not want to, or cannot, transfer their tickets to 2021. For all tickets You list as the Seller, You warrant that Your descriptions of the tickets accurately detail and describe the tickets offered for sale. To register, You must provide your real name, address, phone number, and email address. Ticket listings are a representation of actual seat location. This Agreement incorporates by reference the following policies and documents also found on this Site: 7.4 Governing Law. 5.2 Violations, Termination and Suspension. 2.10 Collecting Payment. May 3, 2021 / 1:22 PM / AP. By clicking a link you are consenting to this. Viagogo refused to refund her on the basis that Festival Republic had given buyers the option to carry over their ticket to next year. The good date is 9/11/21, but the relisted my tickets for 9/21/21. 2.9 a) Exception to Sellers Obligation to Confirm. Answer (1 of 3): Viagogo runs prudent customer care operations. a Split Payment transaction), we collect the payments within 24 hours of the first Buyer completing the transaction. viagogo reserves the right at any time to modify or discontinue, temporarily or permanently, the Site or any part of the Site with or without notice. NMSI disclosed in January 2022 that highly sensitive personal information was accessed by unauthorized individuals in September 2021. In the case a Seller has not confirmed a sale within forty eight (48) hours, or in the case a Seller Reports a Problem the Seller, including without limitation, may be subject to a replacement fee, other charges, and/or other consequences as specified in Section 5. Bought ColdPlay tickets for Barcelona concert 6 months in advance on ViagoGo. We always ask that people only buy from authorised sites in order to protect themselves.'. Something to be aware of with Viagogo is that many promoters will turn people away that have bought tickets from them. 6.10 Notices. Given that I received the email at 7:30pm on the same day I was meant to return the tickets by, it was impossible to return the tickets. It will stay valid for the new date. We often link to other websites, but we can't be responsible for their content. Rufus Du Sol Tickets. Viagogo are reportedly "refusing" to offer music fans refunds for gigs cancelled due to the coronavirus pandemic. status of any class action settlement claim. Piggyback tickets are for seats that are directly behind each other.To list as a Seller, You must provide a valid credit or debit card. Taking this information, will will help rectify you complaint! BTW the tickets were available also the same day of the concert. viagogo aims to provide buyers with the widest possible choice of tickets to events, and enables sellers to reach a . Andr Rieu Tickets. If tickets are not consecutive, then the Seller must create a separate listing. This company is a total scam. Read About More Class Action Lawsuits & Class Action Settlements: document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); In August I had purchased two tickets for a concert. For the avoidance of doubt, if a restriction on the ticket is disclosed to You in advance of your purchase, You will not be entitled to a refund unless you have first attempted to gain access to the event in question and have been denied entry to the event because of such restriction. Ha*Ash Concert Tickets. contends that Viagogos action is in direct violation of the companys stated policy. Many event managers have already committed to providing refunds for cancelled events. The company argues that the court would need to identify which Class members would prefer to take the voucher than a cash refund. Once Buyer and Seller have entered into a transaction, all transactions are covered by the viagogo Guarantee, subject to the limitations set forth herein. (you can see two date on their site) The Eagles are playing that night at the American Airline Center. viagogo - Buy & Sell Concert, Sport & Theatre Tickets 1. 'They're refusing a refund on the basis that the tickets can be carried over to next year's festival,' she told us. Explain your case the best you can. viagogo does not take title to the underlying ticket (to the extent such title exists), and the actual transactions are between the Buyers and Sellers. The information accessed Read More, Are You a Current or Former Employee or Patient of South Shore Hospital In Chicago, Illinois? 8:20-cv-01880, : United States District Court, Middle District of Florida, : Viagogo denies its customers refund despite the Viagogo Guarantee, Click to share on Twitter (Opens in new window), Click to share on Facebook (Opens in new window), Click to share on LinkedIn (Opens in new window), Click to share on Reddit (Opens in new window), Click to share on Pinterest (Opens in new window), Click to share on WhatsApp (Opens in new window), Verizon Wireless SMS Refund Settlement Details, Misleading Non-Drowsy Claims on Medicines Learn About Our Investigation. You agree that We shall not be liable to You or any third party for any modification, suspension or discontinuance of the Site or any Services under this agreement, for any reason. It states that if an event organiser offers tickets to . Viagogo Refund Class Action Lawsuit 2021 - Refusing Cancelled Events The Viagogo Refund Class Action Lawsuit contends that Viagogos action is in direct violation of the companys stated policy. If an event is completely cancelled the customer is entitled to a cash refund or 125% voucher. 5.1 Investigations. found tickets for Hamilton at Victoria Palace Theatre being sold for 714 per ticket and in breach of the venue's T&Cs. That's not something you're likely to shake off. Dave Chappelle Tickets. Concert ticket refunds: Tips to have best shot at getting money back It said it would speak to the consumer rights body the Competition and Markets Authority (CMA) about Viagogos behaviour. 2.14 Substituted Seat Locations. They wait till the concert is over to say, it has past and there is nothing they can do, no refund no voucher for me. Waste Management Phoenix Open Ticket. We may take any action that We deem appropriate in our sole discretion including without limitation issuing a warning, suspending or terminating service, denying access, removing a listing or recommending You edit a listing. One Direction Tour 2023. Ticket holders are fighting for refunds from secondary ticketing seller Viagogo for events cancelled or postponed by coronavirus, Which? June 14, 2020 Rolling Stones concert in Louisville, KY cancelled. We cannot control the policy of third-party resellers.'. He said: "My ticket was scanned and there was a funny beep, and he brought over another guy who scanned it and I was told that I had to go to the ticket office." They take your money with no intention of even giving you anything for your purchase. Sellers who commit to send tickets directly to viagogo are not required to confirm the order. VIAGOGO wanted confirmation of a cancelled concert in order to refund me. It might well be worth trying, particularly if your event organiser has confirmed the event as cancelled. In the case of refunds, we appreciate our customers' patience while we process their request.'. We cannot commit to next year, Taylor said. However, Shiflett alleges that after the Tool concert and thousands of other events were canceled due to the COVID-19 pandemic, the company unjustly avoided fulfilling its refund commitment. If you fancy a viagogo event roulette then use this company. viagogo is a global online marketplace for live sport, music and entertainment tickets. expected to be mailed out. Viagogo first claimed it wasn't cancelled, before eventually confirming it was and offering Gill the option of a voucher worth 125% of the original order, or a full refund. viagogo expressly disclaims any responsibility for any lost profits or special, consequential, incidental, or exemplary damages (including without limitation indirect and special damages) that may result from the services, the site, or the suspension, termination or malfunction of the services or the site. These Terms and Conditions (including any documents referred to in it) ("Agreement") list the terms of the agreement between you ("You") and viagogo AG ("viagogo" or "We" or "Us") for the buying and selling of tickets ("Tickets"), and all other services that We provide (the "Services"). If you bought your tickets from Viagogo or Stubhub, get in touch with them to let you know you'd like a refund. viagogo reserves the right to prohibit anyone who brings a fraudulent claim from having further access to our website. settlement administrator or your attorney for any updates regarding As well as charged me double the amount. Viagogo recently acquired ticket seller StubHub, which has also faced its share of COVID-19 refund litigation.Shiflett is challenging Viagogo's alleged failure to offer refunds to those who purchased tickets to events canceled during COVID-19.. Shiflett says she bought two Tool concert tickets through viagogo.com, under the belief that the company would honor its "Viagogo Guarantee" and . Stray Kids Tour 2023. This is so we can promote the sale of tickets and items that You list for sale. I have no ideal why a law suit has not come up sooner. viagogo - Buy & Sell Concert, Sport & Theatre Tickets Suggested Article: Verizon Wireless SMS Refund Settlement Details. If your event has been canceled, Viagogo will ask you to return the tickets and get a full refund for your purchase. Due to extreme weather conditions, our phone lines are currently closed. But Which? Issues relating to the tickets which are apparent prior to the event must be reported within 10 working days after receiving the tickets, otherwise this will no longer be covered by the viagogo Guarantee. Viagogo claims the event has been postponed rather than scrapped, but Gordon said the tickets were useless to him if the band are not on next years lineup. Viagogo Reviews | Contact Viagogo - Entertainment - Hellopeter Tickets for next year's festivals aren't yet for sale, but Viagogo was not on the list of authorised sellers for the 2020 events. Viagogo "refusing" to refund fans for gigs cancelled due to coronavirus National Math and Science Initiative (NMSI) recently announced that personally identifiable information of more than 191,000 individuals was exposed in a data breach. Terms and Conditions - viagogo ticket exchange

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